What is your return policy for lighting products?

Our return policy allows for returns within 30 days of purchase, as long as the product is in its original condition and packaging. However, please note that some products may be subject to a restocking fee.

Do you offer any warranties for your lighting products?

Yes, we offer warranties for most of our lighting products. The specific warranty will vary depending on the product, but we will provide details on the product page and in the product manual.

How do I know which type of lighting is best for my needs?

Our website provides detailed information about each product, including the type of lighting and its intended use. Additionally, you can contact our customer service team for assistance in selecting the right lighting for your needs.

What payment methods do you accept?

We accept most major credit cards, including Visa, MasterCard, American Express, Google Pay, Apple Pay and Shopify Pay. We also accept PayPal.

How long does shipping take?

Shipping times will vary depending on the product and your location. We offer a range of shipping options, including standard and expedited shipping, and we will provide estimated delivery times at checkout.

Do you offer installation services for your lighting products?

We do not offer installation services, but we provide detailed instructions and resources to help you install your lighting products. If you need additional assistance, please contact our customer service team.

Can I track my order?

Yes, we will provide tracking information once your order has been shipped. You can use this information to track your order and estimate delivery times.

Are your lighting products energy-efficient?

Yes, many of our lighting products are designed to be energy-efficient and environmentally friendly. We provide information about the energy efficiency of each product on our website.

Do you offer bulk discounts for large orders?

Yes, we offer bulk discounts for large orders. Please contact our customer service team for more information.

Can I cancel or change my order after it has been placed?

It depends on the status of your order. If your order has not yet been processed, you may be able to cancel or change it. However, if your order has already been shipped, you will need to follow our return policy to request a refund or exchange.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping times and fees will vary depending on the destination and the products being shipped.

Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions on our products. To stay up-to-date on our latest offers, sign up for our newsletter or follow us on social media.

Do you offer customization options for lighting products?

Some of our lighting products may offer customization options, such as different finishes or sizes. Please check the product page or contact our customer service team for more information.

How do I know if a product is in stock?

We make every effort to keep our website updated with accurate stock information. If a product is out of stock, we will indicate this on the product page and provide an estimated restock date if available.

Can I get advice on lighting design for my space?

Yes, we offer lighting design advice and consultation services. Please contact our customer service team for more information.

How do I know if a product is compatible with my existing lighting setup?

We provide information about product compatibility on our website, but we recommend consulting with a licensed electrician if you have specific questions or concerns.